Sample Scenarios
Sample Scenarios
As part of the workshop we will brainstorm different usage and
application scenarios to illustrate when seamless interactions are
most appropriate, when seamful interactions are most appropriate, and
when both are needed.
We hope to identify and enumerate the considerations that will
most help designers choose where along the spectrum they want
their systems to fall. For example, when is it appropriate for a
user to trust the devices in a multi-device environment? Seamless
interaction presumes that users trust devices completely with their
information. However, that trust may not be justified; devices
may capture information and use it maliciously. In practice users
may want to modify the components, content, and behavior of
interfaces when interacting across multiple devices. Security is
closely related to the issue of trust; the more seamless an
interface, the greater the risk to the security of the user's device
(and by extension the user's information).
The development of a good set of usage scenarios will also help to
create a specification or requirement for the technological
support needed to support these systems as well. For example,
how can a system support seamless connection and association
when different devices have different form factors of input,
display output, network capabilities? What technologies are
available today, and what technologies need to be developed?
More generally we wish to address the question of whether we
can design and build a gradient of levels of seamful/seamless
systems and identify gaps in today's technologies that prevent, or
at least make it difficult, to support the range of possibilities along
the spectrum.
The following two sample scenarios are meant as starting points for
our discussions, to give prospective participants an idea of the
domains and issues we hope to explore. Part of the workshop goals are
to develop a broader set of examples, and to make their design choices
explicit. Both should aid future development ubiquitous computing
environments, systems and applications.
Sample Scenario 1: PDA Interactions with a Ubiquitous Environment
Imagine a ubiquitous computing environment in which all the surfaces
are interactive: walls, tables, kiosks, windows and so forth. As a
user walks around in such an interaction space with her PDA, she can
use it as an input device to interact with other devices and content
in the environment. Should the (ubiquitous) system keep track of
which other interactive surfaces she is close to? As she walks up
close to a table, should the associated connection between her PDA and
a device in the environment, say a table be made automatically for her
so that a swipe of her stylus on her PDA on an image will "move" the
image onto the table? Or should there be an explicit action on her
part to initiate a "linking" between her PDA and the table? Each
approach has implications for privacy, awareness and
interaction. After that, should her PDA stylus input be redirected
onto the tabletop? When she "leaves" the table (walks away or powers
off her device), should the table automatically "wipe" away here
content, leaving no indication or memory of her being ever there? Or
should she make a conscious decision as to whether to leave or delete
her content, and take an explicit action to do so? The choices a
designer makes in the above scenario will create and support different
usage domains, user experience and applications.
Sample Scenario 2:
Accessing Your Content and How to Divide an Interface
In this example, we once again have a multi-device ubiquitous
computing environment. This time, however, the user wishes to access
her own content she has her cell phone with her email on
it. Although she can interact with her email on her own device, she
wishes to exploit one of the devices available in the space. She might
want to divide the interface to her email client across her cell phone
(a trusted device) and a device in the local environment in different
ways depending on how much she trusts the other device. At home or in
her office, for example, she could transfer it completely, as she
fully trusts the other device. In a more public setting that she
(mostly) trusted, she might transfer the inbox, but use her cell phone
to approve requests (e.g., read email, compose email). A number of
other possibilities exist; she could initiate transfer of a single
message from the cell phone, read and reply on the other device, allow
composing messages on the other device, but not transfer headers and
remove all contact information from the body if replying to an
existing message, and so on. Another consideration is the visibility
of the other device she wishes to use. Is it a desktop (traditionally
a single-user device) or a larger (and more public) wall display? She
may choose to display different content based on the size and
accessibility of the other device and its display. The interactions
here represent a more seamful interface, in which the user initiates
the division of the interface based on the environment at hand.
single-user device) or a larger (and more public) wall display? She
may choose to display different content based on the size and
accessibility of the other device and its display. The interactions
here represent a more seamful interface, in which the user initiates
the division of the interface based on the environment at hand.
This page last updated May 17, 2005
Contact: ryall (AT) merl dot com